Shipping and Returns

Shipping Policies

Choose your preferred method and cost: Online order delivery times and cost depend on the shipping carrier and method you choose during check-out. We provide USPS and UPS domestic and international options. The cost is calculated by the weight and size of your item(s). In-stock items ship within two to three business days after you placed the order.

Limited Edition orders: We will give you a schedule to include production time and estimated delivery date based on quantity and modifications required.

Colorado resident sales tax: You'll be charged sales tax. Out-of-state orders are not charged sales tax.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. AJD not responsible for delays due to customs.

Refund and Exchange Policy

Orders, once submitted, cannot be cancelled. 

Limted edition orders, due to the time and effort involved to design per customer specifications, cannot be refunded or exchanged.

We only offer refunds if the jewelry is defective, damaged in some way on arrival, or does not match the description and/or pictures online. Please contact shelly@addisonjewelrydesign.com within five days after delivery to explain why you are requesting a return. The item must be returned by mail within 25 days after delivery before a refund is granted. Buyer will pay return ship cost, but AJD will credit the ship cost back in the refund amount.

In the event that you are unhappy with the items because of size, color or other personal preferences, you will receive a credit toward a future purchase, or allow you to exchange the item for another of the same value or higher. For higher value items, we will charge you the difference in cost prior to shipping.